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  1. Child Support Enforcement
  2. Payer Responsibilities

Child Support Payer Responsibilities

How can I be an effective partner with my Child Support Enforcement Agency? 

  • Keep the CSEA informed of any changes in your address, phone number, and/or employment status etc.
  • Pay your child support though the CSEA/CSPC.  DO NOT make payment directly to the Obligee as CSEA is unable to give credit for direct payments.  By law, direct payments are considered a gift.
  • Pay your support obligation in full each month.  If payments are not being received from an income source you must submit payments on your own through https://oh.smartchildsupport.com or at the CSEA payment window.
  • Keep the CSEA informed of any of the following reasons why an order should terminate including, but not limited to: emancipation of the child, death of any party(child, Obligor, or Obligee), child is placed in the custody of the Ohio Department of Youth Services (ODYS), or Children Services (CSB).
  • Enroll the child in a health insurance plan if you are ordered to provide medical coverage for the child by the court/CSEA,
  • Contact the CSEA to report any problems or issues arising in your support case (ex. Arrears paid in full, spousal support obligation to end).  

BE PREPARED- Your child support case manager needs your help to get information for your case.

  • Name, address, date of birth, Social Security number
  • Name and address of current or most recent employer
  • Any information on income, such as pay stubs or tax return

BE IN TOUCH-You are the best source of information on your child support case.  If you have a change of address or a change of or loss of employment let your child support agency know.  Staying in touch with the agency helps you.

BE INFORMED-Learn all you can about child support.  Know your rights and responsibilities and exercise them.

BE PATIENT-Due to the large number of cases handled by the CSEA, there may be delays. Often, these delays are caused by problems and circumstances outside of the agency’s control.



Important Information About Your Child Support Order

  • Support orders are effective the day the order is file stamped UNLESS otherwise noted in the court order.
  • Maintain records of your child support payments; keep a file with all of your child support documents.
  • The CSEA does not enforce visitation orders. 
  • Arrears are a failure to make your child support payments in a timely manner will cause you to fall behind on your child support order.
  • CSEA may initiate any of the following actions to collect any and all arrearages on your case:
    • Additional wage withholding to satisfy any arrearages.
    • Interception of federal and state income tax refunds.
    • Referral to consumer reporting agencies.
    • Revoke your driver's, professional or recreational license.
    • Put a lien on your house or personal property.
    • Freeze and/or seize your bank account.
    • File a contempt action with the court.


Children benefit when both parents work together to take care of their children's emotional and financial needs.  This is true even when the parents are not married to one another.  Children have the right to support from both parents.  They do not lose this right even if their parents divorce or never marry. 

When children do not get support, they may:

  • Suffer emotionally and physically
  • Have a reduced standard of living
  • Not have their basic needs met
  • Not support their children when they become parents
  • May not perform as well in school

Parents must work together with the children's best interests in mind to get the children all the financial, medical, and other benefits they are due.


Stark County Commissioners Executive Director
Stark County Job & Family Services
221 3rd St SE
Canton, OH, US 44702
Stark JFS
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