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Ombudsman Services

What is an Ombudsman?
An ombudsman is an unbiased person who helps you manage differences and resolve disputes. At Stark County Job and Family Services (SCJFS), the ombudsman acts as a bridge between the customer and the staff. The Ombudsman assists you with the resolution of complaints in a fair, timely and confidential manner. At SCJFS, the ombudsman’s services are offered to customers at no cost.

The Ombudsman has the authority to independently and impartially review cases involved with Stark County Job and Family Services. It is the Ombudsman’s job to determine whether SCJFS has followed proper policies, procedures, and laws related  to a case.

The Ombudsman maintains a neutral, impartial perspective on each case. Based on the results of any investigation into a complaint, the Ombudsman may recommend a different action or disposition.
The Ombudsman may also recommend changes to agency policies and procedures to better serve clients.

What Will the Ombudsman Do?
An ombudsman:

  • Acts as a neutral party
  • Listens to you and your concerns
  • Reviews your concerns and questions in a confidential manner
  • Explains confusing rules, laws and policies
  • Explains what is happening and why
  • Provides you with answers in a timely manner
  • Helps with conflicts
  • Helps you file a formal complaint

Reasons to contact the SCJFS Ombudsman

  • You have questions about SCJFS rules, procedures or policies
  • You have been denied a service to which you believe you are entitled
  • You believe you are being treated unfairly
  • You believe no one is listening to your concerns
  • You believe your civil rights have been violated

What happens if I don’t agree with the decision of the SCJFS Ombudsman?
If you do not agree with a SCJFS action or determination decision regarding your benefits, and you do not feel your concerns have been resolved by the SCJFS ombudsman, you have the right to ask for a state hearing. To request a state hearing, call 1.866.635.3748

If you believe you have been denied or delayed services because of race, color, religion, disability, age, sex, political affiliation or belief, or national origin, contact:

Ohio Department of Job and Family Services
Office of Employment and Business Services
Bureau of Civil Rights
30 E. Broad St., 30th Floor
Columbus, OH 43215

614.644.2703 or toll free:

Fax: 614.752.6381

TTY hearing impaired:


What steps should I take before I contact the SCJFS Ombudsman?
Before calling the SCJFS Ombudsman you should first try to solve your concern by talking to customer service, your worker, and/or a supervisor.

If your concern is about a nursing home, or in-home care, you should first contact:

 Area Agency on Aging
Office of the Long-Term Care Ombudsman

If, after taking these steps, you still have concerns, then you should contact the SCJFS Ombudsman

How do I contact the SCJFS Ombudsman?
There are five ways to contact the SCJFS Ombudsman. They are:
SCJFS Ombudsman
221 3rd Street SE
Canton, OH  44702
Office of the Ombudsman
221 3rd Street SE
Canton, OH  44702

Stark County Commissioners Executive Director
Stark County Job & Family Services
221 3rd St SE
Canton, OH, US 44702
Stark JFS
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